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Digital customer experience enhancement
Release Time:2020-05-12 08:59:50 | Browse Number:202

For the company to improve customer service experience and engagement with use of various technologies, including but not limited to the following:

  • Round-the-clock customer service support via Chatbot

  • Uplift product or service experience with use of Augmented Reality (AR) / Virtual Reality (VR) or Mixed Reality (MR) technologies or Digital Twin technology

  • Apply analytics to improve customer experience such as purchasing data

Prev: Digital payment / mobile point of sale
Next: Online customer services and engagement


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